Replacements
We have a 48 hour replacement policy, which means you have 2 days after receiving your item to request a replacement.
To be eligible for a replacement, your item must be in the same condition that you received it, unused or unburned, and in its original packaging. You’ll also need the receipt or proof of purchase. With an UNBOXING video of the product.
To start a replacement, you can contact us at support@aumrey.com.
If your return is accepted, replacements will be picked up by our delivery partner, once approved.
You can always contact us for any replacement question at support@aumrey.com.
Damages and issues
Please make a UNBOXING video this will help in case you want any replacement. Please inspect your order upon reception and contact us immediately, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will not accept any replacements without any unboxing video.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
